When your customers are ready to buy, they go to a search engine (like Google). You need to give them a place to go that is optimized to be found by search engines.

That is, of course, the tip of the iceberg. Selling online through e-commerce systems like Green Bay Net provides are expected by your customers.

It’s also important to have product information, self-help resources, galleries to show-off your products or services, intake forms for clients, and other customized software solutions to make your business more efficient.

Large Language Model (LLM) Artificial Intelligence tools are rapidly advancing. It’s important to utilize those tools in building your business. However, those tools alone can’t provide you the best-practices and experience you need to out-rank your competition.

We’ve already encountered users who “don’t know what they don’t know”, and they try to go their own way with AI powered services.

For all but the most basics, these tools are not going to directly replace customized solutions for your business.

How to Keep Website Contact Emails Out of Spam in Gmail

Even with proper technical setup (SPF, DKIM, DMARC, and multipart email), Gmail and Google Workspace may still route messages to your Spam folder. Here’s how to fix that manually in different email clients.

📧 For Gmail Web (mail.google.com)

1. Go to the Spam folder in the left-hand menu.
2. Find the email from your website (e.g., [email protected]).
3. Open the message and click “Report not spam” at the top.
4. Click the three vertical dots (︙) in the upper-right corner of the message.
5. Select “Filter messages like this”.
6. Click “Create filter” and check “Never send it to Spam”.
7. Click “Create filter” to save.

📱 For Gmail App on iOS or Android

1. Open the Gmail app.
2. Tap the hamburger menu (☰) and select Spam.
3. Open the message from your website.
4. Tap the three-dot menu (⋮) in the top right.
5. Select “Report not spam”.
6. Optional: Move the email to your Inbox manually.

📨 For Apple Mail on macOS (Connected to Gmail)

1. Go to the Junk mailbox.
2. Find the message from your website.
3. Right-click or Control-click the message.
4. Select “Move to Inbox”.
5. Then go to the message in your Inbox, right-click it, and choose “Add Sender to Contacts”.
6. Optional: Create a rule in Mail Preferences to always move that sender to Inbox.

👥 Add the Sender to Contacts (All Platforms)

Add the website’s sender address (e.g., [email protected]) to your Google Contacts to improve trust and deliverability:

• Visit contacts.google.com.
• Click “Create contact” → “Create a contact”.
• Enter the sender’s name and email, then save.

🧠 Why This Matters

Even perfectly-configured emails can end up in Spam if Gmail doesn’t yet recognize the sender. These actions help Gmail learn that you trust the source, especially if you reply or interact with those emails regularly.

Need Help?

If you or your team still aren’t seeing important messages in your inbox, contact Green Bay Net. We can help train your email environment to accept messages from your site permanently.

📤 For Outlook / Microsoft 365 / Exchange Users

If you’re using Outlook (desktop, web, or mobile) or a Microsoft 365/Exchange account, here’s how to prevent emails from your website from landing in Junk or Clutter folders.

🖥 Outlook Desktop (Windows or Mac)

1. Go to your Junk Email folder.
2. Right-click the email from your website sender (e.g., [email protected]).
3. Select “Junk” → “Never Block Sender”.
4. Optional: Also select “Never Block Sender’s Domain”.
5. The email will be moved to your Inbox, and future messages will be allowed.

🌐 Outlook Web (outlook.office.com)

1. Go to the Junk Email folder.
2. Click the checkbox next to the email from your website.
3. Click the three-dot menu (⋯) and choose “Mark as not junk”.
4. Then click the gear icon ⚙️ → View all Outlook settings.
5. Navigate to Mail → Junk Email.
6. Add the sender’s email (e.g., [email protected]) under Safe Senders.

📱 Outlook Mobile App (iOS / Android)

1. Open the Outlook app.
2. Go to the Spam folder.
3. Open the email, tap the three-dot menu (⋮), and choose “Move to Inbox”.
4. Optional: Create a contact entry for the sender to improve trust.

📨 For Spectrum / RoadRunner / Time Warner Cable Users

Older ISP-based email accounts like @spectrum.net, @rr.com, or @twc.com may have aggressive spam filtering. Here’s how to ensure your contact form messages are delivered properly.

🌐 Spectrum Webmail (webmail.spectrum.net)

1. Log in at webmail.spectrum.net.
2. Check the Spam folder in the left sidebar.
3. Open the message from your website.
4. Click “Not Spam” or move it manually to your Inbox.
5. Then go to Settings → Filters.
6. Create a filter to always allow emails from [email protected].

📱 Mobile Email Apps (Apple Mail / Gmail / Outlook)

1. Open your preferred app.
2. Check any folders labeled Junk or Spam.
3. Move the message to Inbox manually.
4. Add the sender to your address book or contacts.

🛠 Additional Tips

• Ask Spectrum to whitelist the domain by contacting their support team.
• Disable any automatic spam filtering in your email settings if possible.
• Check your “Blocked Senders” list and remove anything related to your website domain.

📨 For Spectrum / RoadRunner / Time Warner Cable Users

Older ISP-based email accounts like @spectrum.net, @rr.com, or @twc.com may have aggressive spam filtering. Here’s how to ensure your contact form messages are delivered properly.

🌐 Spectrum Webmail (webmail.spectrum.net)

1. Log in at webmail.spectrum.net.
2. Check the Spam folder in the left sidebar.
3. Open the message from your website.
4. Click “Not Spam” or move it manually to your Inbox.
5. Then go to Settings → Filters.
6. Create a filter to always allow emails from [email protected].

📱 Mobile Email Apps (Apple Mail / Gmail / Outlook)

1. Open your preferred app.
2. Check any folders labeled Junk or Spam.
3. Move the message to Inbox manually.
4. Add the sender to your address book or contacts.

🛠 Additional Tips

• Ask Spectrum to whitelist the domain by contacting their support team.
• Disable any automatic spam filtering in your email settings if possible.
• Check your “Blocked Senders” list and remove anything related to your website domain.